Privacy Policy
Last Updated: May 18th, 2026
Anew Chiropractic Clinic (“Anew,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information and health information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact the clinic, book an appointment, or receive services from Anew Chiropractic Clinic.
1. Scope of This Policy
This Privacy Policy applies to information collected through our website, www.anewchiroclinic.com, online forms, booking links, email or phone communications, and in connection with clinic services.
This policy applies to website visitors, prospective patients, current patients, and individuals who communicate with Anew Chiropractic Clinic.
Health information collected in the context of providing health services may be subject to Alberta’s Health Information Act and other applicable privacy laws.
2. Information We May Collect
We may collect personal information and health information that is reasonably required to respond to inquiries, manage appointments, provide services, maintain records, process payments, and operate the clinic. This may include:
Name
Date of birth
Address
Email address
Phone number
Emergency contact information
Health history
Symptoms and reason for visit
Assessment findings and treatment information
Appointment and booking details
Billing and payment information
Insurance or benefit-related information, if provided by you
Communications with the clinic
Website usage information, such as cookies, analytics data, browser type, device information, and pages visited
We only collect information that is reasonably necessary for the purpose for which it is collected.
3. How We Collect Information
We may collect information when you:
Complete forms on our website
Book an appointment through Jane App or another booking tool
Contact us by phone, email, or online form
Complete intake, consent, or health history forms
Attend appointments or receive services
Make payments or request receipts
Communicate with clinic staff or practitioners
Use our website, where cookies or analytics tools may collect limited technical information
Where reasonable and appropriate, health information is collected directly from the individual receiving care.
4. How We Use Information
We may use personal information and health information to:
Respond to inquiries
Schedule and manage appointments
Provide assessment, care, and clinic services
Maintain patient records
Communicate appointment reminders, updates, or clinic-related information
Process payments and issue receipts
Coordinate referrals, reports, or communication with other healthcare providers when authorized
Meet legal, professional, regulatory, billing, accounting, and record-keeping obligations
Improve website functionality and clinic operations
Protect the security and integrity of our systems
We do not use personal health information for unrelated marketing purposes without consent.
5. Consent
We collect, use, and disclose personal information with consent, except where collection, use, or disclosure is authorized or required by law. Consent may be express, such as when you sign a form, or implied, such as when you provide information to book an appointment or receive services. You may withdraw consent where legally permitted by contacting the clinic. Withdrawal of consent may limit our ability to provide services, communicate with you, maintain your account, or meet legal and professional obligations.
6. Disclosure of Information
We do not sell personal information or health information. We may disclose information when authorized, required, or permitted by law, including:
To practitioners, staff, contractors, or team members involved in clinic operations or your care
To another healthcare provider, insurer, legal representative, or third party with your written consent
To service providers who support clinic operations, such as electronic medical record systems, booking platforms, payment processors, IT providers, secure communication tools, or website services
To comply with legal, regulatory, professional, billing, reporting, or record-keeping requirements
To respond to a court order, legal process, investigation, or other lawful request
To protect patient safety or public safety where permitted or required by law
Where health information is disclosed to another person or organization, we take reasonable steps to disclose only the information necessary for the purpose.
7. Use of Jane App and Third-Party Service Providers
Anew Chiropractic Clinic uses Jane App as an electronic medical record, scheduling, intake, billing, and clinic management platform. Jane App and other third-party service providers may collect, process, store, or transmit information on behalf of the clinic. Their use of information is governed by their own privacy and security policies and by their agreements with the clinic. Anew Chiropractic Clinic remains responsible for taking reasonable steps to protect personal and health information under its custody or control.
8. Website Cookies and Analytics
Our website may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use the website, improve website performance, and support basic functionality. These tools may collect information such as IP address, browser type, device type, pages visited, time spent on pages, and referring websites. You can disable cookies through your browser settings. Some website features may not function properly if cookies are disabled. We do not intend to collect personal health information through website analytics.
9. Email, Online Forms, and Electronic Communication
Email, website forms, and online communication tools may not be appropriate for urgent or highly sensitive medical information. Do not use email, website forms, or online booking notes for emergencies. If you are experiencing a medical emergency, call 911. When you communicate electronically with the clinic, you acknowledge that electronic communication may carry privacy and security risks. We take reasonable steps to protect information, but no electronic system can be guaranteed completely secure.
10. Safeguards
We use reasonable physical, administrative, and technical safeguards to protect personal information and health information against unauthorized access, use, disclosure, loss, theft, or modification. Safeguards may include:
Limited access to patient information based on role
Password-protected systems
Secure electronic medical record systems
Staff training and confidentiality expectations
Physical security measures
Secure storage and disposal practices
Administrative policies and procedures
Use of service providers with privacy and security practices appropriate to the nature of the information
11. Access and Correction
You may request access to your personal information or health information held by Anew Chiropractic Clinic, subject to legal and professional restrictions. You may also request correction of information you believe is inaccurate or incomplete. Requests should be directed to the clinic using the contact information below. We may need to verify your identity before responding to a request. Access requests, copies of records, reports, or administrative documentation may be subject to applicable fees where permitted by law.
12. Retention of Information
We retain personal information and health information for as long as required to provide services, meet legal and professional obligations, maintain clinic records, resolve disputes, and comply with regulatory requirements.
Patient health records are retained in accordance with applicable Alberta legal and professional requirements. CCOA standards require patient records to be maintained for a minimum of 10 years from the date of last entry, or if the patient was under 18 at the time of the last entry, 10 years from the date the patient became 18. :contentReference[oaicite:2]{index=2}
When information is no longer required, it is securely destroyed, deleted, or anonymized where appropriate.
13. Children and Minors
We may collect personal information and health information about minors when they receive services from the clinic, with consent from a parent, guardian, or substitute decision-maker where required. This website is not intended to collect information directly from children without appropriate parent or guardian involvement.
14. Privacy Breaches
If we become aware of a privacy breach involving personal information or health information, we will take reasonable steps to contain, investigate, and respond to the breach. Where required by law, we will notify affected individuals, regulators, or other appropriate parties.
15. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, policies, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Your continued use of the website or clinic services after changes are posted means you accept the updated Privacy Policy, subject to applicable legal requirements.
17. Privacy Contact
If you have questions about this Privacy Policy, wish to request access or correction, or have a privacy concern, please contact:
Anew Chiropractic Clinic
Email: hello@anewchiroclinic.com
Phone: 403-302-653
Fax: 587-847-5676