Privacy Policy

Last Updated: February 2026

Anew Chiropractic Clinic (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or interact with our services.

1. Scope

This Privacy Policy covers personal information collected via our website (anewchiroclinic.com) and in connection with our health services. It applies to all visitors, patients, and clients.

2. Regulatory Compliance

We comply with:

  • Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada’s federal privacy law governing personal information handling.

  • Personal Information Protection Act (PIPA) – Alberta’s privacy law applicable to private organizations.

  • Health Information Act (HIA) – Alberta’s legislation governing the protection of health information.

3. Personal Information We Collect

We collect information that you voluntarily provide or that is necessary to deliver services, including:

  • Name, address, email, phone number

  • Health and treatment information

  • Booking details

  • Clinic visit information

  • Billing and payment details

4. How We Collect Information

  • Through forms you complete on our Site

  • Through our clinic management system (Jane App)

  • In the course of providing healthcare services

  • Automatically via cookies and analytics tools

5. Use of Personal Information

We use personal information to:

  • Provide and manage healthcare services

  • Respond to inquiries

  • Send appointment reminders

  • Improve our Site and services

  • Comply with legal and regulatory requirements

6. Consent

We seek your consent for collection, use, and disclosure of personal information. Consent may be express (e.g., signing a form) or implied (e.g., provision of information to receive services). Individuals may withdraw consent at any time with reasonable notice.

7. Disclosure of Information

We may disclose personal information:

  • To healthcare providers involved in your care

  • To our authorized staff and service providers

  • To comply with legal requirements

  • With consent for research or reporting

8. Use of Jane App

We use Jane App as our electronic medical records (EMR) and clinic health record (CHR) system. Jane is designed to be PIPEDA-compliant and secure, with features supporting privacy safeguards and access controls.

9. Security Measures

We implement reasonable safeguards to protect personal information against unauthorized access, disclosure, or misuse. These include physical, technical, and administrative protections.

10. Cookies and Tracking

Our Site uses cookies and similar technologies to enhance user experience and track analytics. You may choose to disable cookies via your browser, but some Site features may not function properly.

11. Access and Correction

You have the right to:

  • Request access to your personal information held by us

  • Request correction of inaccurate or incomplete information

  • Request a copy or deletion of your data, subject to legal retention requirements

Requests should be directed to our Privacy Officer (contact details below).

12. Data Retention

We retain personal information only as long as necessary to fulfill its purposes, comply with legal requirements, or for legitimate business purposes.

13. Children’s Privacy

This Site is not intended for children under 13. We do not knowingly collect personal information from children without parental consent.

14. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with an updated “Last Updated” date.

15. Privacy Officer & Contact

For privacy questions or requests:
Anew Chiropractic Clinic
Email: hello@anewchiroclinic.com
Phone: 403-302-6532